Privacy Policy

Privacy Policy for Moss Amigos

Last updated: October 9th, 2024

This Privacy Policy describes how Moss Amigos (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mossamigos.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals, or gift cards, or purchases.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Personal Information

Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, and facilitate returns or exchanges.

Marketing and SMS Communication
We may use your personal information for marketing and promotional purposes, including sending communications by email and SMS text message. By providing your phone number and opting into SMS communications, you consent to receiving promotional messages, updates, exclusive offers, and order-related notifications from Moss Amigos via text message.
You can opt out of receiving marketing SMS messages at any time by following the opt-out instructions provided in the SMS message or by contacting our customer support team. Please note that opting out of marketing messages will not affect transactional messages necessary for order processing or customer support.
Your information will not be shared with third parties for their marketing purposes without your consent.

Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also permit third parties to use Cookies to tailor services, products, and advertising on our Site and other websites.

You can manage your cookie preferences by adjusting your browser settings. However, blocking Cookies may impact your experience with certain features or functionalities of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• Vendors who perform services on our behalf (e.g., payment processing, fulfillment, customer support, data analytics).
• Business and marketing partners, such as Shopify, to provide services and advertise to you.
• Legal obligations, enforcement of terms, and business transactions, such as mergers.

Security and Retention of Your Information

We take measures to protect your personal information. However, no security system is impenetrable. Information retention varies based on legal requirements, business needs, and user preferences.

Your Rights

Depending on where you live, you may have rights concerning your personal information, such as the right to access, correct, delete, or restrict the processing of your data. You may also opt out of receiving marketing communications, including SMS, at any time.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, please contact us at:

Email: support@mossamigos.com
Address: 1126 Wrigley Way, Milpitas, 95035