Our top priority at Moss Amigos is to make sure that you are satisfied with your order. If you have any issues or questions, please contact our Customer Support as soon as possible and we will do our best to resolve any issues. For common inquiries, please see our policy below.
You can cancel your order within 24 hours of placing it. We will issue a full refund.
After this 24-hour period, we will begin processing and packaging your Moss Amigo. At this point, we won’t be able to cancel the order. Customized lids are non-refundable.
If any of your items are missing or arrive damaged, let us know within 24 hours of delivery and we will replace them. Please include pictures of broken or damaged items in your email to expedite the process.
If for whatever reason you decide not to keep your Moss Amigo or are not happy with your order, contact Support within 30 days of delivery. We will send you a return label and once we receive and review the return, we can either 1) refund the cost of the purchase minus shipping or 2) send a replacement of your choice and charge shipping for the new order. Shipping costs usually range from $3.00 to $10, depending on the product ordered.
Return or refund requests made past 30 days of delivery will not be accepted.
For any circumstances not listed above, we will decide on a case-by-case basis.