Return Policy

At Moss Amigos, customer satisfaction is our highest priority. If you encounter any issues or have questions concerning your order, please contact Customer Support (support@mossamigos.com) immediately for assistance. For general information, please refer to our updated policy below.

Cancellation Policy:

If you need to cancel your order, notify us as soon as possible. While we can't guarantee that the cancellation will be processed, we will do our best to accommodate your request.

Personalized Lids:

Please note that personalized lids are non-refundable.

Damaged, Lost, or Stolen Items:

For added protection, we use Route for all orders. If your items arrive damaged, or if your order is lost or stolen, notify us within 24 hours of delivery. Please include photographs of damaged items when reaching out to Customer Support. For filing a claim with Route, please click here.

Return Requests:

If you are unsatisfied with your order, contact our Customer Support within 30 days from the date of delivery. We will issue you a return label. Once we receive and inspect the return, we will issue a refund for the cost of the purchase minus shipping charges. Shipping charges will also be deducted from your refund after inspection. Please note that damaged goods will not be eligible for a refund.

Timeframe:

We will not entertain any return or refund requests made beyond 30 days of delivery.

Additional Cases:

For any situations not outlined in this policy, decisions will be made on a case-by-case basis.