Moss Care
A complementary support service that covers every Moss Amigo brand plant purchase from our online store and authorized retailers.
Because Moss Amigos cultivates the plants, develops the products, and works directly with authorized resellers, we are truly an integrated ecosystem.
And only our Moss Care plan gives you a one-stop service and support center from Moss Amigo experts, so most plant issues can be resolved in a single support ticket.
“...most issues can be resolved in a single support ticket.”
Most Moss Amigo plants come with a one-year limited warranty and up to 90 days of complementary support from purchase from our website or authorized retailer. To extend your coverage further, please purchase Moss Care+
For retailers or individuals who purchased directly from our website please email support@mossamigos.com and provide the following information in your message:
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Date of purchase
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For Retailers: Location and Faire Order #
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For Individual (s): Direct website Order #
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Specific issue in detail (e.g. ball fell apart, jar crack, etc) with attached picture.